LOGICnow Take Control – Installation Failed

TakeControl Installation failedWe use LOGICnow’s RMM tool along with its built in Take Control functionality its an integral part of how we support our clients. We had a few issues this week where several servers decided to report their Take Control installation had failed. Funny that, because its been working fine on those servers so its must have been an update which triggered the failure.

If you have a similar issue then follow this handy checklist to get things running again courtesy of LOGICnow support.

Step 1:

Launch a CMD prompt as administrator.

Type the following command “taskkill /F /IM Advanced.exe /T” and press enter.

Type the following command “taskkill /F /IM Advanced.tmp /T” and press enter.

Step 2:

Check Task Manager for the “trustedinstaller.exe” process and end the task if running.

Step 3:

Delete the “advanced” file located in C:\ or C:\Program Files (x86).

Step 4:

Turn off Take Control via the dashboard and wait until Take Control shows “Not Installed” on the summary tab.

Step 5:

Turn Take Control back on again and wait for the install to complete.

Setup Complete!

Hopefully everything is now working for you.

Oh wait its still not worked!

If that didn’t work then repeat step 4 then try setting the “Advanced Monitoring Agent” service to run as a domain administrator and re-enable Take Control.

Still not working?

If you still have issues, repeat step 4 and manually install Take Control from: C:\Program Files (x86)\Advanced Monitoring Agent\featureres\takecontrol_17_setup.exe

Run through the installer accepting all of the defaults then enable take control from the dashboard. It will detect your manual installation and enable its integration. Its not the nicest fix but it will work.

Go Team!

Author: Ian@SlashAdmin

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