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How to Reset PowerChute Business Edition Password
Feb07

How to Reset PowerChute Business Edition Password

If you cant remember what the password to your PowerChute Business Edition control panel no problem it’s easy to reset. 1. You will need to be on version 10 or later for this to work. If you are on an earlier version then first upgrade the version installed. Simply download the latest version from here: https://www.apc.com/us/en/tools/download/software_comp.cfm?sw_sku=SFPCBE100 2. Do an in place upgrade, no restarts will be...

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How to Start Selling Cyber Essentials and CE Plus Certifications for MSP’s
Jan30

How to Start Selling Cyber Essentials and CE Plus Certifications for MSP’s

What is Cyber Essentials? It’s part of a drive to get the UK protected from cyber threats by the Government. They have developed the scheme called Cyber Essentials. It’s a set of controls which determine if a business is adequately protecting themselves from cyber threats. The controls include some of the following: Is Auto run disabled on all computers. Are all employees using standard user accounts and not...

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Office 365 Using Multiple Signatures Which Switch Automatically
Jan22

Office 365 Using Multiple Signatures Which Switch Automatically

It’s common to require multiple signatures in outlook especially is someone has a second mailbox attached. They may be responsible for managing a customerservice@ or accounts@ mailbox along with their own. Setting up Outlook to automatically select the correct signature when replying to an email in your primary mailbox or a secondary mailbox is a great time saver and ensures the correct signatures are always in place when...

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Export Office 365 to The Email Laundry
Jan19

Export Office 365 to The Email Laundry

If you use The Email Laundry for advanced email and threat protection and your an MSP you will know how time consuming it is to setup. Adding all the email accounts into The Email Laundry manually, even exporting users from Office 365 to CSV and formatting the import file can be a real pain. Well I had enough of all the manual work and wrote a little PowerShell script to speed up the process. Before attempting to run this script...

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How to Setup a Unifi Cloud Controller in Azure
Jan18

How to Setup a Unifi Cloud Controller in Azure

Welcome to my in depth guide to setting up a Unifi cloud controller in Azure. If you love the great value Ubiquity products offer but want centralised cloud management like you get with Meraki products then Unifi wifi points, firewalls and switches combined with a cloud controller hosted in Azure make for a killer solution especially for the MSP’s out there looking to manage a large number of sites and devices. Configuring a...

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Add Office 365 Azure AD Account To LogMeIn Control Panel To Enable Remote Access
Dec28

Add Office 365 Azure AD Account To LogMeIn Control Panel To Enable Remote Access

If you have a device which is joined to Office 365 Azure AD and you use LogMeIn to remotely connect to it. You have probably found that the user account is missing from the list of available users in the LogMeIn control panel. To fix this fire up command prompt by right clicking CMD and selecting ‘Run as Administrator’. 1. Enter the following commands, pressing enter after each: net localgroup LMIUsers /add net localgroup...

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Add Office 365 Azure AD Account To Local Administrators Group
Dec28

Add Office 365 Azure AD Account To Local Administrators Group

If you join your devices to Azure AD in Office 365 you will at some point try to add a user to a local group on the PC and maybe need to temporarily add a user to the local administrators group. Well as you have found out the Office 365 Azure AD user is not listed as a local user in computer management. The local administrators group will likely only contain the local administrator account and possibly the Azure AD account used to...

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Office 365 Mileage Tracking App
Dec28

Office 365 Mileage Tracking App

If you claim millage for car travel then the new MileIQ service could be just what you are looking for. MileIQ was purchased by Microsoft and now their premium service is included in their Office 365 Business Premium subscriptions adding even more fantastic value! can you tell i’m a fan? ūüėČ If you have an Office 365 Business Premium you can sign up now here: https://www.mileiq.com/office365 On the page choose to Create an...

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Prevent Users From Installing Office Applications Themselves Office 365
Dec15

Prevent Users From Installing Office Applications Themselves Office 365

Preventing employees from installing Office applications themselves especially on their home computers may be an essential part of your data loss prevention strategy. Employees which can install OneDrive or Outlook onto unsecured devices may put your company and clients data at risk. It’s simply not worth the risk so preventing employees from being able to install Office applications direct from the web portal is an easy way to...

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Office 365 How To Add A Custom Tile To The App Menu
Dec14

Office 365 How To Add A Custom Tile To The App Menu

Recently I’ve been playing with PowerApps and wanted to ensure the app was available from the top left app menu for all users. We’ve implemented the leave request PowerApp template to approve different types of leave, holidays, sick days etc. We wanted everyone to have easy access to this app without them having the favorite the web page, especially useful when working out on the road. You can use this method to add just...

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How To Setup an Office 365 Holiday and Time Off Request App Using Power Apps
Dec12

How To Setup an Office 365 Holiday and Time Off Request App Using Power Apps

Office 365 just keeps adding value every time I go exploring for new features and this time I’ve started using the Holiday and Time off requests app template found in PowerApps. PowerApps are programs you can build and modify yourself to create awesome workflows which can be published to other users within Office 365. As with anything customisable and based on a template there is a little bit of work to get it operational but...

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How to Setup Office 365 Invoicing and Quick Overview
Dec11

How to Setup Office 365 Invoicing and Quick Overview

Microsoft Office 365 Invoicing has been out for a while now but is still under utilised and surprisingly so. Its a very capable invoicing system for small businesses has many of the features of well established accounting packages such as Quickbooks and Zero. Best of all its included in the Office 365 Business Premium license subscription so you no longer have to purchase another service to do basic estimates and invoicing! Lets take...

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Office 365 Invoicing Something Went Wrong
Dec11

Office 365 Invoicing Something Went Wrong

I’ve recently started using Office 365 Invoicing and I have to say I’ve been impressed. Microsoft are adding so much value to their Office 365 Business Premium subscriptions its amazing. Thank you Microsoft! So you have logged into Office 365 clicked on Invoicing then receive the message “Something went wrong. Please try again later. Technical details an unknown error occurred. If you continue to see this error,...

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Which Office 365 Subscriptions Do I Need for My Small Business?
Dec11

Which Office 365 Subscriptions Do I Need for My Small Business?

If you’ve landed on this page you have probably heard a bit about Office 365 or been told that you should start using it.¬† You may be using free email addresses which have been OK but you want more than just email. You may want shared Calendars, Shared email boxes, somewhere to store personal documents and somewhere to store documents which everyone can see and access. Maybe you also want a way to communicate with the team in...

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Office 365 Room Booking System Using Power Apps
Nov20

Office 365 Room Booking System Using Power Apps

Office 365 now gives you the ability to create a dedicated room booking app from one of its PowerApp templates. Its very easy to setup and makes it easier for employees to book rooms for new and existing meetings. Since its a PowerApp it’s highly customisable, think Access database programs and you get the idea. With a little bit of time you can add new features to suite your needs. Lets take a look at setting up the Room...

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PowerShell Games Power Bomber
Nov19

PowerShell Games Power Bomber

I love messing around with code and recently I’ve been learning a few new PowerShell techniques and writing little games. I’m no expert by any stretch of the imagination but find messing about and not taking it too seriously helps me code better and most importantly write scripts faster for use in our business and with our clients. This game is called Power Bomber and is very loosely based on the classic Bomber Man. This...

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Remote Desktop Windows 10 Virtual Applications AKA XP Mode
Nov19

Remote Desktop Windows 10 Virtual Applications AKA XP Mode

I recently had the task of getting an ancient application working for a client on brand new Windows 10 PC’s. Unfortunately this application is well over 15 years old, is unsupported and is mission critical to the client… oh no another one of those! The software is due to be updated but its a project which will take a couple of years to complete. Its been getting more and more difficult to run XP on old hardware especially...

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Office 365 How to Prevent Access to Web Mail
Nov17

Office 365 How to Prevent Access to Web Mail

Want to disable a single user or group of users from access email via the web portal? Its really easy so lets take a look: 1. Sign into the Exchange admin center https://outlook.office365.com/epc Select the user or users you want to disable web email access for.     2. Press yes and confirm you want to disable web based email.     Now when the user or users log into the web portal they will have access to all other...

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Setup Sub Domain Email on 123reg
Nov16

Setup Sub Domain Email on 123reg

Setting up a sub domain on 123reg is technically not supported as I was told by their support team. However I did find out you can setup a full subdomain and even configure its own MX records as needed. So lets say you have a domain and in our case its at2kf.co.uk and we have email setup on this domain info@at2kf.co.uk etc. Lets say you now want to setup a subdomain for some reason, uksupport.at2fk.co.uk and you wanted to use email...

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How To Perform a Data Subject Access Request in Office 365
Oct20

How To Perform a Data Subject Access Request in Office 365

GDPR Real enough for you now? Get one of these great books to get you up to speed for those management and board meetings. ¬† ¬†¬† ¬† ¬†¬† ¬† ¬†¬†   GDPR has had us business owners and managers busy for a quite a while and now we have to put into practice everything we’ve been prepping for. One of the biggest worries for many is how are they going to actually assemble all of the files and emails which relate to a specific person....

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How to Disable SIP ALG on Unifi USG
Oct12

How to Disable SIP ALG on Unifi USG

Need to disable SIP ALG so that your VOIP telephones in the office work properly? In your Unifi Controller or Cloud Key browse to ‘Routing & Firewall’ -> ‘Firewall’ -> ‘Settings’. Switch off the H.323 and SIP Conntrack modules and Save the Settings. If you don’t have these options on your controller please backup your configuration and upgrade to the latest version. Get some great...

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Unifi Guest Wifi Unable To Obtain IP Address
Oct12

Unifi Guest Wifi Unable To Obtain IP Address

Having trouble getting your guest WiFi portal working using UniFi? I did too and its most likely caused by you using a separate DHCP server on the network rather than using your USG for DHCP. Here is the fix! Go into ‘Wireless Networks’ and Edit the guest WiFi network.   Scroll down to ‘Advanced Options’ and you will see an are to enter Excepted Devices. These devices are allowed to receive broadcast...

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How to Activate OneDrive AutoSave
Sep24

How to Activate OneDrive AutoSave

OneDrive’s new Autosave feature is a great step forward for those of us using Office 365 with Azure AD Joined devices. We can now safely backup our desktop and document files as well as allow for roaming desktops. Save any document on your desktop or in your documents folder and OneDrive will sync those files to the cloud. From the cloud you can then enable a 3rd party backup system to keep everything safe. Lets enable it now...

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How To Upgrade Azure AD Connect Software
Sep04

How To Upgrade Azure AD Connect Software

  Upgrading to the latest version of Azure AD Connect is a fairly painless process and solves a recent issue with high CPU usage. Here’s how you do it. First download the latest version of Azure AD Connect onto the server which currently runs it from here       Although the upgrade process keeps your current settings I always find it useful to view the current configuration to better undstand whats being used...

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Azure AD Connect Microsoft Online Reporting MonitoringAgent Startup High CPU
Sep04

Azure AD Connect Microsoft Online Reporting MonitoringAgent Startup High CPU

A recent update to Windows Server has caused Azure AD Connect to hog CPU time on some servers. To fix this download the latest version of Azure AD Connect and upgrade your installation. https://www.microsoft.com/en-us/download/confirmation.aspx?id=47594 The upgrade requires no reboots or down time the only issue is that the sync process will be stopped until the upgrade is complete. Upgrading the software typically takes 10-20 minutes...

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View Office 365 Encrypted Email on iPhone Using Builtin Mail Client
Sep02

View Office 365 Encrypted Email on iPhone Using Builtin Mail Client

Using an iPhone and trying to open an Office 365 encrypted email? Should be easy right? Click on the email.   Click read the message     If you received the email to a Gmail account then you can sign in with your Google account. However if you dont then you have to use a One-Time pass-code     Open the new email sent to you containing the one time passcode   Go back to the encrypted email and oh no the...

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Active Directory Object Contains Other Objects. Are you sure you want to delete object and all of the objects it contains?
Aug09

Active Directory Object Contains Other Objects. Are you sure you want to delete object and all of the objects it contains?

So you try and delete a user in Active directory and get a message asking if you are sure you want to delete it and all of the objects it contains. You stop and think, what objects does it contain? This is normally caused by old Exchange 2010 attributes attached to the user account. To see what the sub objects are click on ‘View’ then ‘Users, Contacts, Groups and Computers as containers.’ from within Active...

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Azure Intune Compliance policy Not evaluated Error 65001 (Not applicable)
Jul10

Azure Intune Compliance policy Not evaluated Error 65001 (Not applicable)

Recently I’ve been trying to move fully over to InTune for device management and compliance but ran into an issue getting devices to show as compliant in the portal. Some devices report in fine but others show compliance policies as ‘Not evaluated’ or they show the Default Device Compliance Policy in an error state showing the error state 65001 (Not applicable). I opened a case with Microsoft support who have...

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How to Set Out of Office for a Shared Mailbox in Office365
Jun10

How to Set Out of Office for a Shared Mailbox in Office365

Can you setup an auto responder or out of office message on Shared mailboxes? Yes you can! First log into the admin portal https://admin.microsoft.com/AdminPortal You have probably noticed that under the users menu it lists shared mailboxes but you cant set any email features so where do we configure an out of office? Navigate to Groups then Shared mailboxes, select the account you wish to edit. Now you get access to the auto...

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How to Disable Pin Requirements When Joining Windows 10 PC to Azure AD and Using Office365 Business Premium
Jun05

How to Disable Pin Requirements When Joining Windows 10 PC to Azure AD and Using Office365 Business Premium

Office365 Business Premium is great subscription for smaller businesses but if you want to join your Windows 10 PC’s to Azure AD it has one big disadvantage over the Enterprise subscriptions, mainly access to InTune. Because of this if you join a Windows 10 PC to Azure AD all users will be required to setup a Pin before being able to log in. If your users hot desk they will have to do it on every PC they login to! Your options...

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How to Apply for Non Profit and Charity Pricing in Office365
Jun03

How to Apply for Non Profit and Charity Pricing in Office365

If you are a non profit or are a charity with a valid charity number then your in luck because you could be eligible for highly discounted Office 365 licenses. Take a typical business premium license, they normally cost £9.40 per month but for a non profit they are only £2.30 per month! Here is my quick run through of how to apply, showing you the information required and what to expect. This guide is for setting up a brand new tenant...

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Outlook 2016 Keeps Prompting for Password

Following the May Windows and Office updates we’ve seen a massive number of issues with clients losing internet connectivity and Outlook messing about. The most recent issues is where Outlook keeps prompting for a Password and it appears to happen after the user changes it and if the tenant is enabled for Multi Factor Authentication (MFA) Any clients which have exhibited this behaviour the only fix has been to implement the...

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No Network Card After Windows Update KB4088875 and KB4103718

Another round of updates and more issues to resolve, the work of us IT administrators is never done! If you have a PC (Likely windows 7) which has suddenly dropped its network card after applying¬†KB4088875 or KB4103718 then dont worry so has everyone else ūüėČ We’ve heard some horror stories of 60 servers going offline with this one but the fix so far has been: Reinstall the network card drivers along with any missing chipset...

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How to Deploy Office 365 Applications From a Server Share
Apr08

How to Deploy Office 365 Applications From a Server Share

If you want to deploy Office 365 applications from a share on the network manually, by using scripting tools or just to save in internet bandwidth then you need the Office Deployment tool. There are five basic steps to using the tool for deploying Office apps: Download and install the Deployment ToolSetup a server share to deploy the apps from.Edit the configuration file to choose what files you want to install or exclude.Use the tool...

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How to Setup a Single Server RDS Deployment Using Server 2016
Mar27

How to Setup a Single Server RDS Deployment Using Server 2016

Welcome to my guide on how to configure a single server Remote Desktop Services (RDS) deployment using server 2016. We’re seeing less and less RDS deployments but some situations still require some lite RDS access. Specialist software which doesn’t run over a VPN or is not cloud based is ideally suited to RDS deployments. I’ve still seen lots of engineers struggle to properly configure a single server deployment so...

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Office 365 Teams – How to mention someone and link to files in chat
Feb07

Office 365 Teams – How to mention someone and link to files in chat

Teams is a great collaboration tool and allows users to work together more effectively. My visit to the Microsoft Tech Summit this month in Birmingham showed me just how much Teams is at the focus of Microsoft’s Office 365 development plans and we should all be getting familiar with this new tool. How to mention someone in chat To mention someone in a chat and bring something to their attention in their activity feed you simply...

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Office 365 Teams – How to Integrate with IT Glue
Jan27

Office 365 Teams – How to Integrate with IT Glue

Teams is a great way to share information within specific teams and we’ve been playing with it ourselves to better keep everyone in the loop with the latest updates from projects. Recently we’ve hooked up IT Glue workflows so that they post updates into teams channels. It’s been really useful to get visibility on all those things happening on the helpdesk so wanted to share with you how to set it up. In this example...

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Office 365 Teams – How to Enable 3rd Party Integrations AKA Web Hooks
Jan09

Office 365 Teams – How to Enable 3rd Party Integrations AKA Web Hooks

Teams is a great Office 365 colaboration tool and enabling 3rd party integrations is a great way to get a whole lot more from the software. To enable 3rd party integrations simply log into the Admin Centre as a global administrator https://portal.office.com/AdminPortal Browse to Settings, Services & Add-ins and click on Microsoft Teams.     Next expand the Apps section from the menu and switch on ‘Allow external...

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Office 365 Editing SharePoint Promoted Links
Dec07

Office 365 Editing SharePoint Promoted Links

If like me you tried editing a SharePoint promoted links list you have probably been going mad wondering why the edit item box is greyed out. I even opened a support case asking how to do it I was going that crazy. Unfortunately the guy on support didn’t know either and kept telling me its a permissions issue and I would have to rebuild the list using my account to get the permissions fixed. Well that wasn’t the issue so...

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Office 365 admin and IT pro courses
Nov20

Office 365 admin and IT pro courses

  If your an up and coming IT Administrator looking to get up to speed with deploying and managing Office 365 then we’ve got a great new resource from Microsoft’s Linkedin Learning for you. Developing new skills or keeping existing ones is so important for all of us IT Pros especially now when cloud services change and update so quickly. Enjoy!   Office 365 admin and IT pro courses Microsoft Cloud: Explore Cloud...

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Exploring The New Office 365 Email Protection and Encryption Options
Nov03

Exploring The New Office 365 Email Protection and Encryption Options

If you saw my previous post on setting up message encryption to allow users to encrypt emails containing sensitive information like me you found it a great feature but now its got even better. The new system uses Azure Information Protection (AIP) to protect emails from being viewed by external contacts to the company, stops emails from being copied or printed and allows you to send encrypted emails to external contacts simply by...

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Power Invaders – Old School Games Programming using PowerShell
Oct18

Power Invaders – Old School Games Programming using PowerShell

I’m loving PowerShell at the moment, not just because its a great tool to automate stuff or a way to build handy reporting scripts but because i’m having so much fun writing games! I’m currently working on a new book and I was going to save this just for the book but I couldn’t resist sharing it! Its a Space Invaders style game but in Power Shell! Download the zip, extract it and run the script. You may need to...

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Teams Add New Members – You Are Not Authorised
Oct10

Teams Add New Members – You Are Not Authorised

Using Teams and trying to add External contacts as members of a team? Lets see what happens. Open the menu to a team and click on Add members. Lets try and add an external contact as a member by entering their email address and clicking Add. We get an error message saying we couldn’t add member and you are not authorised. If you add a user within the tenant it works fine, what’s going on? The issue here is that only...

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Enable Office 365 Message Encryption
Sep16

Enable Office 365 Message Encryption

Message encryption is a great way to allow users to send sensitive information to people by simply adding a special word into the subject line of an email. The system will detect the special word which in my case is ‘Encrypt:’ and it will use 365 message encryption to ensure only the recipient can read its contents. When you send an encrypted email the recipient receives an email from you letting them know its encrypted...

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Enable the New OneDrive Client on SharePoint
Aug08

Enable the New OneDrive Client on SharePoint

Always having issues with synced SharePoint sites? constantly getting calls to the helpdesk to sort out the red circle of doom??? Get rid of OneDrive for Business and start using the new OneDrive client to sync both your personal OneDrive and your SharePoint sites. Its a much improved sync client and has some great new features coming over the next couple of months. My favourite is on-demand files which means having all of your...

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Office 365 To Do List
Jul09

Office 365 To Do List

Another great productivity tool has landed in Office 365 as a preview app Microsoft To-Do. If you are a fan of the to do and task lists then this is one for you. The app is currently in preview and must be enabled in your tenant to become active first. Once done you can install the To-Do mobile app and power though your day completing tasks like a productivity demon! Lets get started. First login to the portal as a tenant...

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Creating Forms in Office 365
Jun24

Creating Forms in Office 365

Forms is a nice looking and easy to use form and quiz builder app. You can build any number of forms you wish and share them with people internally to your business or make them available to anyone using a special web link. When people fill out the form their responses are saved and can be viewed from within the form app. You can even build tests or quizzes with ease. Create a test by entering in the test questions, select which...

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Intro to the Office 365 Planner Mobile App
Jun17

Intro to the Office 365 Planner Mobile App

If you love the Office 365 planner then prepare yourself for the mobile app, plan on the go and get stuff done! Don’t know what planner is? Check out my guide here Office 365 Planner How To Guide First install the app from your app store by searching Microsoft Planner: Android Google Play Store Apple iTunes App Store When you login you will immediately see any favorited plans you have. You cant create new plans from the mobile...

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Add a Customer Booking Page to Facebook
May20

Add a Customer Booking Page to Facebook

Link the power of your Office 365 customer booking page with the reach of your Facebook profile¬†by adding a simple ‘Book Now’ button to your¬†business Facebook page. Reach more customers and take more bookings in your business! If you haven’t already configured your Office 365 booking page then follow my easy guide here: Setup a customer bookings page using Office 365 Now log into the Booking portal and click on...

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Setup a Customer Bookings Page Using Office 365 Bookings
May08

Setup a Customer Bookings Page Using Office 365 Bookings

Office 365 bookings is a fantastic feature which allows you to setup a single page or set of pages where clients can book your services or time. From one location they can see a list of available services, which time slots are available and¬†place a booking or arrange a meeting. There’s¬†no need for you to take phone calls or play email tennis trying to arrange a time to place a booking. Your clients or customers do it themselves...

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