Office 365: Can’t log a support case via the portal?
Jan30

Office 365: Can’t log a support case via the portal?

Gone to log a new support case in a clients tenant and found you can’t? Trying to log a new case shows the following screen asking you to contact your partner. Chances are you’ve recently purchased licenses from a Cloud Solutions Provider(CSP). If you’re a CSP then you no longer log support requests directly from your clients portal but rather you need to setup delegated administration. If you manage your own Office...

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